Well, it’s hard luck. When no one understands your love, it’s unsung. And I say goodnight, my love, to every hour in every day.

~ Farewell and goodnight, The Smashing Pumpkins

For most of her life, my mother helped small children with serious psychological problems using play therapy. I always wished that she would somehow record her experiences, both the successes and the failures, in some kind of format, so that those who came after her could learn from her mistakes. The years went by and she never had a chance to do so. It frightens me that so much experience and knowledge, in such a desperately needy space, has been lost.

Over the years, I have made a lot of mistakes in my work as a user experience designer, and I’ve tried to learn from them. I would like to share some of those mistakes. Maybe other people can learn from them, and rather make original mistakes of their own. I hope so.

When we deliver a new experience, people see the end result of a design process that might have taken a lot of people a great deal of time. The process often goes unsung.

I work as an experience designer in Cape Town, South Africa. I think about ways that the world could be a better place for ordinary people, all the time.

This blog is also a platform for those thoughts.



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